英文道歉信模板集锦六篇

英文道歉信 篇1

　　Dear XXX:

　　We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .

　　Best regards! Wang Hao Manager

英文道歉信 篇2

　　Dear Martin,

　　I am looking forward to your visit. Just think, after all these years of writing to each other, we will finally have the chance to meet! However, I am sorry that I will not be able to meet you at the airport as soon as you arrive.

　　The reason is that your flight will arrive early in the morning, and the earliest I can get To the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.

　　By the way, as we have never met I must tell you how to recognize me. I am of medium height and have a small moustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.

　　Looking forward to our meeting.

　　Yours sincerely,

　　Li Ming

英文道歉信 篇3

游客朋友们：

　　首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在政府论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。

　　现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。

　　我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。

　　关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对平常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。

　　从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。

英文道歉信 篇4

　　Letter of Apology

　　Ⅰ. Sample Study

　　Sample I

　　Dear Susan,

　　I’m very sorry that I was out when you came to see me yesterday evening. I’m afraid I’d gone to the pub with some friends and didn’t get back until 12 o’clock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!

　　Anyway, I will call on you at 10 o’clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? I’ll show you some of the places of interest that you may not have seen.

　　Please let me know if you will be available on Saturday morning.

　　Best wishes

　　Chen Cheng

　　Sample II

　　Dear Mary,

　　I’m very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.

　　Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.

　　Look forward to catching up and once again apologize for the delay.

　　Sincerely,

　　Tom

英文道歉信 篇5

　　Dear Mr Smith

　　I am so sorry about that I didn't visit you yesterday. I am expectting you can forgive me . Yesterday, my friend LiHong got a bad cold , and nobody can take care of her .So I have to look after her and not have time to meet you .But i belive you can make sense of me . Because I am losed a important appointment ，I feel very sad. Can we have another meet ? I want to study from you very much.

　　Looking forward to hearing from you.

　　Yous,

　　Li Hua

英文道歉信 篇6

　　时间已经过去一年了。这一年，我们有过快乐的时光、痛苦的'回忆、无知的困惑和感人的时刻。然而，快乐和感动都是你带来的，痛苦和困惑却因我而起。我承认在我们约会期间对你胡思乱想，对待你的态度不合适，强迫你做自己不喜欢的事。还一次次的让你哭泣，尽管我知道你是一个敏感的女孩儿。我也不够体贴因为总是忽略你内心的感受。

　　回顾那次事情。随着矛盾日益增加，爬山的事成为你爆发的导火索。你在山腰跟我说的话真正地伤了我的心。然而，这是我应得的。我们分手的原因就是由于我武断的行为和漫不经心的心态，这也导致现在让你我尴尬的现状。即使现在，我们也不能像以前一样互相打招呼。总的来说，一切都是我的错。当我说这句话时，心里感到深深的愧疚感。然而，这是我应受的责备。

　　我真正想说的是我现在还想你。多少平静的梦乡中，你总会出现，这也是我做过的最幸福的梦。每次遇见你，我都努力装作没看见你，故作镇定，可总禁不住想看你一眼，想知道你最近过得怎么样。虽然我现在上课不多，但每次上课，也都会寻找你的身影。我越来越不能压抑自己的情感。

　　如果我改变态度了呢？我想知道你是否会给我一个机会来弥补你因我而受伤的心灵。 真诚至上

　　It has already been one year. This year, we have been through happiness, pain, confusion and impressive. Yet, most of the happiness and impressive was brought by you, pain and confusion was brought by me. I confess that I had mixed thoughts during our date time. My attitude toward you was not proper. I made you do things that you don’t like. Even I knew that you are a sensitive girl, I still made you cry more than once. I was not a considerate boy for I disregarded your deep feelings.

　　Look back on that so called big problem. As the conflicts developed, the mountain climbing was the point that you broke out. What you said in the middle of the mountain truly hurt my feeling. Nevertheless, I deserved this. The reason that we broke up was due to my arbitrary behavior and casual attitude, which led us to this situation that make us awkward. Even now, we couldn’t greet each other as we did before.

　　Generally, it was all my fault. When I said this, I felt great guilty from the bottom of my broken heart. However, I was be to blamed for this.

　　What I really want to tell you is that I still miss you right now. I dreamed about you in my peaceful dream that is the happiest dream ever I thought. I tried to pretend to ignore you and be calm When I met you. But I couldn’t help glancing you for I want to know how you are going. Though I barely went to classroom, when I did, I would find where you sit. I can’t constrain my emotion.

　　But what if I changed my attitude ? I just wondered if you could give me another chance to make up your broken heart that once was broken by me.

　　Yours sincerely,

　　Frank